5 Questions Clients Ask Me About Website Care Plans

by | Apr 19, 2021 | 0 comments

Once you build your website you are done with it, RIGHT?

Unfortunately, that is far from the case. Website maintenance/care requires updates to various sections of your website.

(1) The Backend: Website code, plugins, security, the framework to reduce bugs and hacking

(2) The Frontend: Website content to stay relevant and up-to-date for your audience

Now that we got that out of the way, let’s review some of the top questions I’m asked about website care/maintenance plans.

1. Why are care/maintenance plans so important?

Regular updates help keep your website secure from hacking attacks and ensure that customers can always find information about your business. Your website is your 24/7 advertisement and marketing tool and it says a lot about your business, both through first impressions such as professionalism, as well as speed and technical errors on your site. You wouldn’t just keep driving your car every day, without regularly scheduled maintenance, and hope that nothing happens to it. 

2. My website isn’t that big or complicated, do I still need a care plan?

No matter how small or uncomplicated their website might seem, you still need regular updates and monitoring. I wish it was that simple, but hackers and bots do not discriminate between large and small sites.  In fact, they often prey on small business sites because those owners are less likely to keep their website updated, which makes their sites more vulnerable.

3. Can’t I just run the updates myself?

Sure you can; however, this isn’t ideal. You can also change your own oil. Many people do change their own oil, while many others decide that it’s the best use of their time and money to outsource it to someone who has more experience (time and money are both valuable, finite resources and you must decide what is the best use of your resources). Additionally, delegating the maintenance gives you the assurance that it is done correctly and on a regular basis and you have a web design professional who can deal with a technical hiccup or two that some updates bring. 

4. It doesn’t seem that complicated, so what’s included in a care plan?

Whether you need a little help maintaining your website or just want it taken care of it for you, we have a package for every need.

My monthly website support plans, called “Maintenance Plans” or “Care Plans” offer you peace of mind that every month I will be on hand, rain or shine, to update your website, monitor it’s uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforeseen and timely issues.

  • 100% Peace of Mind that your website is taken care of with security updates, malware removal, & backups
  • Some plans include content updates which include things such as photos, blog posts, online courses, and more 
  • Customizations, HTML, CSS. We have a full team to support you and your needs
  • Access to additional web design and development services. Priority goes to clients on a Care Plan (hourly discounts for care plan clients).

5. Doesn’t my hosting company do that?

Hosting companies DO NOT update your website or monitor the security of your website!!  REPEAT!!  Hosting companies DO NOT update your website or monitor the security of your website!!

Sure, you maybe paid for the “Security” Add-On, but there are limitations that can come with letting a hosting company watch your back. Most of the time these won’t include needs specific to the customer beyond general backups and updates (and often doesn’t even include that). Having a web designer who dedicates time to your website, checks your plugins/theme/WP version/PHP version for compatibility is worth spending on.

Check Out Our Care/Maintenance Plans

Your website is critical to your business – are you taking care of it? As one of the most important assets in your business, it’s vital that you keep your website updated, protected and online.

If your website is offline or has a major issue, this will affect your revenue and your customers.

It’s important to be vigilant in today’s modern world as the average website will have automated attacks looking for weaknesses, multiple times per day.

Ashley Behlen

Ashley Behlen

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Ashley Behlen
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